A cookie is a small file, typically of letters and numbers, downloaded on to a device or say a PC when the user accesses certain websites. For more information you can visit the website which fully details how they operate. This is a fully independent consumer help website.

For specific information about how cookies are handled on your own PC or Internet enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions or user help instructions held within your specific Internet browser software itself.


The 2003 Regulations implemented a European Directive 2002/58/EC aimed to protect customer privacy in the electronic communications sector and amended in 2009. This included the E-Privacy Directive requiring consent for storage or access to information stored on a subscriber or users equipment to obtain consent for cookies.

In May 2011 the existing rules were amended applying to cookies and also to similar technologies for storing information. Under the revised Regulations the requirement is not just to provide clear information about cookies used by a website but also to obtain consent from users to store a cookie on their device.


A cookie is a small text file of letters and numbers that are normally placed on a PC by a website when the web visitor first enters most websites. These cookies allow us to help improve our site navigation and provide an enhanced customer experience when you browse our website.

The only cookies we use are ‘analytical’ cookies which automatically expire when a website visitor exits our website. They allow us to recognize and count the number of visitors and to see how visitors move around the site when theyre using it. This helps us to improve the way our website works, for example by making sure users more easily find the information required and to enhance features.

Cookie name

Use of cookie

When is cookie set on visitors PC?

Expiry time of cookie


Used to enhance website service levels during high visitor traffic periods

At initial point of site visit

At point when web user leaves this website


Used for site performance tracking

At initial point of site visit

At point when web user leaves this website

NOR Cookie legislation

Indicates when a site visitor ticks the accept cookies‘tickbox

After user ticks the box

At point when web user leaves this website